Difficult Conversations : How to Discuss What Matters Most (9780143118442)

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

Product details

• Format Paperback | 352 pages
• Dimensions 130 x 193 x 15mm | 241g
• Publication date 15 Jul 2011
• Publisher Penguin Putnam Inc
• Imprint Penguin USA
• Publication City/Country New York, NY, United States
• Language English
• Edition Statement Anniversary, Updated
• ISBN10 0143118447
• ISBN13 9780143118442
• Bestsellers rank 89,762

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